Where is my order?
There are many clear ways that you can track your order if you download the SHOP app or the Route app. Both options can visually track your package and you will receive real-time notifications on it's estimated delivery.
If you don't have either of these apps, you can simply find you shipping confirmation email (please make sure to check your spam or promotions folder for this and you can directly track your item with the provided tracking number.
Have you tracked your package and something doesn't look right? ie. It's been stuck somewhere for several days or it says delivered but you haven't received it?
Email us right away at: firstname.lastname@example.org
What if my order never arrives or is stolen?
To protect your order against loss or theft, add Route+ package protection at checkout.
When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
If you opted out of Route protection: When we wear young is not responsible for lost or stolen packages. If you did not have Route protection email us and we will begin the lengthy process of trying to claim back the $100 insurance on the package. If the package has been stolen, there is nothing we can do to claim back the insurance for you.
I have received a faulty item, what should I do?
At when we wear young we take great pride in the quality of our products. If you are unhappy with your purchase, please contact us directly at email@example.com and we'll review your request with the brand.
Please see more information on our shipping and returns page here
I need to return or exchange an item for another size, what should I do?
Please contact firstname.lastname@example.org within 5 days of receiving your order we'll review your request. Sale items are final sale.
Know that customers are responsible for all return shipping fees
What if I'm sending my items as a gift?
We have the option for you to write a personalized message in the notes page just before checkout. Here you can wish someone congratulations, happy birthday or just an I miss you and we will handwrite your message on our postcards. Please remember to add your name to the message!
Don't worry about the recipient seeing any product cost info. We work paperless so the only receipts will be sent to the email address used for purchase.
We do not have a gift wrapping service but all gifts will be sent in a reusable cotton bag with your note inside.
Do you sell Gift Cards?
Yes! We offer e-gift cards that can be personalized and scheduled to send to the recipient by email on your chosen date. Alternatively, send the gift card to yourself and forward it on.
Purchase your gift cards here
No physical cards will be sent out.
What methods of payment do you accept?
We accept all major Credit Cards, Paypal, Shop Pay and Sezzle.
What is Sezzle?
Pay over time. Your entire online order, split into 4 interest-free payments scheduled over a 6 week period. No interest, ever.
We charge the retail partner, not you. As long as you pay on time, there will be no additional fees.
No credit impact. Our instant approval decisioning process has zero impact to your credit score
Sign up here
Where do you ship from?
when we wear young is based in Montreal, Canada. Free local pick up is available. See our shipping policy for details.
How do you package my items for shipping?
We are conscious of our environmental footprint and ship our products responsibly in paper or a reusable cotton pouch. This pouch can be used to store toys, or carry snacks or a change of clothes!
We ship all orders out in compostable mailers or we give new life to boxes that we have received from our own online shopping.
We also try to work as paperless as possible, therefore no paper receipts will be included in your package. Please save your email confirmation for all information regarding your order.
Can I create a baby registry on your shop?
We work with a universal online baby registry called Baby List. All you need to do is sign up for free and add items from any online shop. Sign up here
Where are your brands from?
We select our items from small independent brands all over the world that hold the same values in sustainability, ethical manufacturing, functional and beautiful designs.
Where are the goods manufactured?
Most of our Canadian brands manufacture their goods here at home, some of them are handmade by the owners themselves.
Some of the more established small brands manufacture their products in Portugal, Turkey, India and China while still maintaining ethical production practices.
How can I find out about your upcoming events, sales or promotions?
Make sure you sign up to our newsletter which you can find on our home page.